Welcome to Top Hat Bookstore Services 

Do You Work at a Campus Bookstore?

Students using Top Hat at your college or university can purchase a redeemable access key from the campus bookstore.

One or more of the following Top Hat products may be used in courses at your institution:

How to Place an Order

If you would like to order access keys for your institution’s students, please fill out the following order form. Here, you’ll also find information regarding ISBN and pricing. Campus bookstores are advised to contact instructors at their institution to determine the Top Hat products required for each course and the recommended quantity that will be needed.

Contact Information

After submitting the order form, you will receive a confirmation email with a Bookstore Order (BO) number. If you have any questions relating to your order, please include the BO number associated with your submission. For any questions, please email bookstore@tophat.com.

Code Delivery

As of May 10, 2021, all redeemable access keys are now digital and delivered directly to the email address indicated on the bookstore order form when the order is processed. There are no shipping or handling fees on digitally delivered access keys.

Invoicing

An invoice for your access key purchase will be generated upon processing in accordance with the terms of your current account with Top Hat and will be delivered with your access keys.

Payment

Invoices are due per your contract terms with Top Hat. The due date will be listed on the invoice.

Return Policy

For orders placed after May 10, 2021, unused access keys may be returned to Top Hat for a credit. Access keys may be returned by email within one year of invoice date. Access keys will be checked for redemption status before any credits are issued.

When sending the return, please include the following information:

• Name of the bookseller
• Invoice number of original purchase
• Name and ISBN of the product requested to be returned
• Quantity of the product requested to be returned

For orders placed before May 10, 2021, the following return limits apply:

Top Hat Pro and Top Hat Interactive Textbook: credit may be requested for up to 20% of the invoice amount within one year of invoice date.

Top Hat will not provide credit for any open, exposed, or redeemed access keys. This pertains to both digital access keys ordered after May 10, 2021 and physical access keys that were sent out prior to May 10, 2021.

Written authorization from Top Hat is required for all credit returns. The bookseller must request return authorization from bookstore@tophat.com. Credit returns are not authorized by phone or fax. 

To receive a return authorization, please email a return request to bookstore@tophat.com for approval before sending any item back. The return request must contain:

• Name of the bookseller
• Invoice number of original purchase
• Name and ISBN of the product requested to be returned
• Quantity of the product requested to be returned

When a return request is authorized, you will receive a return authorization number and return address. Please ensure that the return authorization number is clearly marked on the package and any supporting documents.

The campus bookseller is responsible for shipping associated with a return.

Returns made above the allowed amount or without proper authorization will not be credited and will be discarded.

All returned subscription access keys must be unopened with redemption keys sealed. Credit will not be processed for damaged products received or otherwise ineligible for re-sale.

Any returns sent to the Top Hat corporate address instead of the indicated return address will be sent back at the sender’s expense.